COVID-19 Updates

COVID-19 - Latest Info & Resiliency Tips
April 8, 2020

Parksville Qualicum Beach Tourism is here to help you where possible and is focused on supporting the community through the challenges ahead.

The "COVID-19 Open" directory we launched last week has received thousands of views already. We are supporting the Parksville and Qualicum Beach Chambers of Commerce along with Oceanside Initiatives to promote the wider business community that remains open and serving our communities through this crisis. And our team has been in touch with dozens of you to implement surveys that help keep governments informed on the unprecedented impacts our industry is facing.

Today PQB Tourism is joining Tourism Vancouver Island in launching the Vancouver Island Coastal Tourism Resiliency Program. Beginning this week, the Vancouver Island Coastal Tourism Resiliency Program provides Vancouver Island, Gulf Islands and Sunshine Coast tourism businesses (including Indigenous tourism businesses) with meaningful, hands-on guidance and support to navigate the immediate impacts of the COVID-19 pandemic and to work towards long-term resiliency.

The Vancouver Island Coastal Tourism Resiliency Program includes two components:

    Tourism businesses will be paired with a Business Resiliency Specialist who, through a needs assessment consultation by phone, will facilitate customized support for each business that includes navigating available relief measures, resource links, answers to frequently asked questions and free appointments with program experts in finance, human resources, legal services and more. Program specialists will provide client care to each business through their entire journey to recovery.
    A digital resource hub (, including regular webinars, information bulletins and additional resources.

To register for the program, tourism businesses on Vancouver Island, the Gulf Islands and the Sunshine Coast can visit the Vancouver Island Coastal Tourism Resiliency Program website at or call the program Help Line at 1-855-722-9036. The program will begin with an introductory webinar on Thursday, April 9, 2020 at 9:00 a.m. PST and participants can sign-up on the website.

The Vancouver Island Coastal Tourism Resiliency Program is funded in partnership with Island Coastal Economic Trust (ICET) and delivered in part with assistance from Parksville Qualicum Beach Tourism and Sunshine Coast Tourism Association. PQB Tourism's Karyn Doerksen will support as a Program Advisor and will be responsible for working with businesses in our communities.

April 7, 2020

PQB Tourism's COVID-19 Open directory has been viewed thousands of times! Thanks to all the PQB Tourism stakeholders we have talked with and those who've updated their website profiles during these trying times.

If you haven't updated your stakeholder website profile, please login and do so ASAP so PQB Tourism can share accurate info. Please email Blain Sepos if you have any questions or if you need your login.

PQB Tourism continues to encourage stakeholders to monitor the Destination BC and Tourism Industry Assoc. of BC COVID-19 resources regularly as they are the most current info sources for tourism businesses during this crisis.

March 27, 2020

PQB Tourism has implemented and tested our "COVID-19 Open" website system. You can see an example here:

You will see the disclaimer at the top of every directory along with a "COVID-19 Open" button on every stakeholder that we are aware of as operating in some way right now.

The PQB Tourism team made, and will continue making calls and monitoring social media to keep info as current as possible but we won’t be able to reach everyone. We encourage you to update your stakeholder profiles accordingly - not only by checking “COVID-19 Open” but also by updating your description so people are aware of any changes to your operations.

Please email Blain Sepos if you have any questions or if you need your login.

Lastly, a number of government announcements were made this week. PQB Tourism encourages you to monitor the Destination BC and Tourism Industry Assoc. of BC COVID-19 resources regularly as they are the most current info sources for tourism businesses during this crisis.

March 26, 2020

Keep updated on the latest COVID-19 tourism industry news as it changes by the hour. Destination BC and Tourism Industry Association of BC's newsletter are your best sources for current info on what is being done to support tourism businesses.

Stay tuned as PQB Tourism is working to provide a means for stakeholders to indicate how their businesses are operating during these times.

March 17, 2020

The Parksville Qualicum Beach Tourism Association is taking COVID-19 seriously and is making significant changes to protect the health and well-being of our staff and community. Effective immediately and until further notice, PQB Tourism is closing its office.

PQB Tourism is committed to supporting its stakeholders during this difficult and uncertain time. We want to reassure our stakeholders that PQB Tourism will continue to operate and answer any questions or concerns you might have. Our staff will continue to operate remotely to support our community and our stakeholders. We know you are facing hardship. Please share with us how we can support your business in this challenging time.

The best way to reach staff is via email, addresses can be found here.

March 13, 2020

As the COVID-19 situation escalates, it is important that our local tourism businesses are providing official information to guests and inquiries. This information is changing quickly and Destination BC has created a 'one-stop-shop' containing links to all Canadian and BC health authorities, government agencies and more.

Included on this site is:

  • Relevant travel information.
  • Travel advisories.
  • Protective measures and containment.
  • Airports and borders.
  • What to do if your staff or visitors get sick.
  • How to prepare your business.
  • And much more.

Please call or email Blain Sepos (250-248-6300, with event and business cancellation updates so Parksville Qualicum Beach Tourism can keep current with the situation as it unfolds and share it with Tourism Vancouver Island and Destination BC.

We encourage all of our partners and stakeholders to represent Parksville Qualicum Beach well and present ourselves as understanding and accommodating to guests needs. Whether they cancel or not, let's be great advocates of Parksville Qualicum Beach. A few tips:

  • Rest visitors minds by allowing new reservations to be changed or cancelled at no charge up to 24 hours before their scheduled arrival, for any future arrival date that works for your business.
  • Offer people requesting cancellations with the opportunity to reschedule without financial penalty.
  • If rescheduling is not possible then be flexible with cancellation and refund policies to reduce or eliminate financial penalty.
  • Work with your supply chain to only charge clients for hard costs that have already been incurred and cannot be re-couped through return.

Key Messaging:

  • British Columbia continues to be a safe travel destination.
  • We encourage you to continue to consider Parksville Qualicum Beach for your vacation and recommend that you speak to your accommodation and experience providers about their cancellation policies during this time of uncertainty.
  • We are committed to guest safety and will provide travellers with the most current information available.

For complete and official information on travel to BC we encourage you to go to

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